Shipping & Information

Handmade with Care
All our pieces are thoughtfully handcrafted, and we take pride in the quality and detail of each item. Orders are processed Monday through Friday. Please note that we do not process or ship on weekends or national holidays.

To give you an idea of when your order will ship, below are our typical order processing times:

• Bracelets: 1 to 2 days
• Mala Necklaces: 2 to 3 days
• Hand-Knotted Malas: 2 to 4 days
• Custom Orders: Up to 1 week
• Repair/Restring Services: 3 to 5 days (upon receipt of your repair item)

Holiday Peak Seasons
During busy holiday seasons, processing times may be extended. If you're purchasing gifts, we recommend placing your orders early to ensure timely delivery.

We do not offer expedited shipping or rush orders, as all orders are processed in the order they are received. While USPS Priority Mail (2-3 day delivery) is available to shorten shipping time, this option does not affect our processing times. If you have a specific date that you need an item by, contact us to verify if that timeframe will be possible.

If you have received a shipping notification, but the tracking details have not been updated:

• Please allow 48 hours (2 days) for the USPS tracking to update.
• We may be in the process of handing your order over to USPS.
• There may be a slight delay in processing time, and we are preparing your order to ship.
• The USPS does not ship on Sundays, please check the tracking Monday through Friday.
• For international shipments, please note that delivery may take up to 1 to 4 weeks, or longer depending on the destination.

If you have not received your package after 10 days (for domestic orders) or after the expected timeframe for international orders, please contact us so we may investigate.

Our Custom Orders or Restring/Repairs have additional processing times.

United States customers can choose USPS Ground Advantage or Priority Mail. All packages include tracking information and will be e-mailed upon shipment

Free Shipping on orders of $50 or more.

$4.50 - $5.50 USPS Ground Advantage (2 to 5 day - plus processing time)

$9.50 - $11.50 USPS Priority Mail (2 to 3 day - plus processing time)

Prices are calculated by the USPS and will be based on your delivery location during checkout.

International delivery times vary by location. Please be aware your country may charge and collect customs taxes/fees at the time of delivery.

Canada: $18 - $22 First Class International (Price determined by location)

November 30, 2024: Due to the Canada Post strike, we are temporarily unable to ship to Canada at this time, we apologize for this inconvenience.

Australia & New Zealand: $18- $25 GlobalPost. Delivery times vary and may take anywhere from 10 days up to 4 weeks or more. (Price determined by location)

United Kingdom: Unavailable at this time. We apologize for any inconvenience.

International / Overseas: $18 - $25 USPS (Price determined by location)

Additional Countries We Ship To:

Argentina, Bahamas, Brazil, Costa Rica, Chile, Denmark, Finland, France, Greece, Greenland, Iceland, India, Ireland, Italy, Japan, Mexico, Netherlands, Norway, Peru, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, U.S. Outlying Islands

All major credit cards and PayPal, Apple Pay, ShopPay, Visa, MasterCard, American Express, Discover, debit and credit cards.

ShopPay Installments in partnership with Affirm. Shop Pay Help Center and Affirm Help Center

Florida orders will be charged 7% Sales Tax.

If your item breaks due to normal wear and tear within 1-year of purchase simply contact us in order to send the item back for a free repair / restring. You simply pay for the postage to ship the item for repair, we will pay the postage to ship the item back to you upon completion of the repair.

If 1-year has passed, a restring service is available at a flat rate fee. Please view the guarantee for complete details.

Due to the exorbitant cost of shipping and delivery times, International orders are sold as-is and are not covered under the guarantee.

Customer should contact us within 15 days of delivery to request a refund. Please view the return policy for more information.

Golden Lotus Mala is located in Winter Springs, Florida. Our products are sold here in our online shop and at select art sites, shows &
venues. Check out our About Us and Mission pages for more information.

All of Golden Lotus Mala's products are made in our studio in Florida, USA.

Our beads are sourced from reputable suppliers who are transparent with their business practices, and declare that they offer sustainable, fair work ethics.

Gemstone beads are mined from locations around the world, our beads are primarily sourced from the United States, Canada, Mexico, South America, South Africa, China, and Australia.

The vast majority of our metal components are made in the USA by businesses that practice environmentally conscious work ethics and safety.

We utilize high-quality materials in our products, including semi-precious gemstones, natural gemstones, genuine wood or seed beads, sterling silver, silver-plated metal, gold-plated metal, brass, copper, and American made lead-free pewter.

Occasionally glass or porcelain decorative pieces are used in some items, this information is indicated in the product description.

Certain Agate crystals, Tibetan Dzi Beads, and Turquoise Howlite undergo dyeing or heating processes to enhance their artistic appearance. Additionally, Goldstone is a man-made stone composed of Copper and Crystal.

We DO NOT use fake beads made of acrylic, plastic, resin, etc.

Steps are taken during the manufacture of each item to ensure that beads and other materials are not broken or damaged.

If you have any inquiries regarding a specific stone, please don't hesitate to contact us.

Knotted malas are crafted with durable cord that is fray-resistant and can withstand 40 lbs of pressure.

Wired malas are made with professional-grade jewelry wire, the most expensive and the best in the industry is used to string our mala beads. You may wonder how a mala strung on this wire may feel, the drape is very soft and flexible similar to any standard necklace you may wear, it is also kink resistant and can withstand 45 lbs. of pressure.

Each full-size wire mala is given just the right amount of “give” to allow the beads to be moved for counting or lightly wrapped around the wrist.

Stretchy malas or bracelets are made with a strong latex-free cord that maintains its stretchiness for years.